Exchange and Return Policy

Last updated: August 18, 2026

At Sartaj Outfits, we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet your expectations, please contact us and we will do our best to assist you.

1. Return & Exchange Period

You may request a return or exchange within [X days] of receiving your order.

Requests submitted after this period may not be accepted.

2. Eligibility for Return or Exchange

To be eligible, the product must:

Be unused and unworn.
Be in its original condition.
Have all original tags and labels attached.
Be returned in its original packaging where applicable.
Not have any stains, marks, damage, washing, alterations, perfume, or signs of use.

We reserve the right to reject a return or exchange if the product does not meet these conditions.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Please provide:

Your order number.
Your name and contact number.
A description of the issue.
Clear photographs or video showing the problem.

After reviewing your request, we will advise you on the next steps.

4. Size Exchange

If you need a different size, you may request an exchange within the applicable return period, subject to availability.

If the requested size is unavailable, we may offer an alternative solution depending on the circumstances.

Customers are responsible for providing the correct size and product information when placing an order.

5. Non-Returnable Items

The following items may not be eligible for return or exchange:

Items that have been worn, washed, altered, or damaged by the customer.
Items without their original tags or packaging where required.
Items with visible stains, marks, odors, or other signs of use.
Items specifically marked as Final Sale.
Any other products identified as non-returnable on the product page.

6. Sale & Discounted Items

[Choose your actual rule here: Sale items are eligible / Sale items are not eligible for return or exchange.]

Any special return conditions for promotional or discounted products will be clearly communicated at the time of purchase.

7. Return Shipping

For returns or exchanges due to a customer preference, such as size, color, or change of mind:

[Insert your actual return-shipping rule.]

If the product is incorrect, damaged, or defective due to an issue on our side, [insert who pays the return shipping / replacement shipping].

8. Refunds

Once the returned product is received and inspected, we will notify you whether your return has been approved.

If approved, the refund will be processed using the applicable payment method.

Refund processing time may depend on the payment provider or bank.

Refund processing timeframe: [X business days].

9. Exchange Process

To request an exchange:

Contact Sartaj Outfits using the details below.
Provide your order number and the item you wish to exchange.
Explain the reason for the exchange.
Wait for our confirmation and return instructions.
Send the eligible product according to the instructions provided.

Exchanges are subject to product availability.

10. How to Request a Return or Exchange

Please contact us before sending any product back.

Send your request to:

Email: sartajoutfits@gmail.com
Phone: 0326 6601666

Please include your:

Full name
Order number
Phone number
Product name
Reason for return or exchange
Photos/videos where relevant

Do not send a product back without first contacting us and receiving return instructions.

11. Inspection

All returned products may be inspected before a refund or exchange is approved.

If an item does not meet our return conditions, we may refuse the return or exchange.

12. Order Cancellation

If you want to cancel an order, contact us as soon as possible.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible and the order may instead be subject to our return policy.

13. Contact Us

If you have any questions regarding our Exchange & Return Policy, please contact:

Sartaj Outfits
Website: https://sartajoutfits.pk/
Email: sartajoutfits@gmail.com
Phone: 0326 6601666

We are always happy to help.